Senior CRM Project Manager

🔥 0 minutes ago

🇮🇹 Italy – Remote

💵 €45k - €55k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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Scalian

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚀 Aerospace

🎖️ Defense

Consulting • Aerospace • Defense

Scalian is a European engineering and consulting group that provides systems and software engineering, embedded software, simulation and supervision, test bench and trial systems, and unmanned systems (drones). It delivers digital solutions including software development, cloud and platform engineering, artificial intelligence and cybersecurity, plus operational excellence services such as supply chain, program and project management, and sustainability consulting. Scalian serves sectors including aerospace, defense, energy, mobility and financial services; the group reports about €550M revenue, operates in 12 countries and employs roughly 6,000 people.

📋 Description

• Coordinate CRM campaign readiness, ensuring assets, targeting matrices and campaign parameters are available and validated before launch • Act as the main operational contact for tactical CRM campaign execution • Coordinate activities across internal stakeholders, Content Teams, Connectivity Area Managers, agencies and CRM platform teams • Monitor campaign performance through relevant KPIs • Prepare and present regular operational and performance reports • Analyze results, identify performance gaps and translate insights into actionable recommendations • Ensure compliance with contact policies, channel allocation rules and customer journey logic • Coordinate with brand-specific CRM teams to prevent overlapping communications and excessive customer contact • Anticipate operational risks and manage critical issues to protect campaign launch dates • Drive process standardization and operational efficiency across brands and markets

🎯 Requirements

• Senior-level experience in CRM management, preferably within automotive, digital marketing or connected services environments • Proven experience managing and coordinating multi-channel CRM campaigns • Strong project management skills, including managing multiple activities, stakeholders and deadlines simultaneously • Good understanding of CRM campaign KPIs, performance monitoring and data analysis • Experience with CRM platforms, campaign management tools and customer communication channels • Strong analytical mindset and ability to translate insights into operational improvements • Excellent organizational and planning skills with strong attention to detail • Proactive problem-solving attitude and ability to manage operational priorities • Strong teamwork and collaboration skills • Excellent communication and stakeholder management capabilities • Ability to work autonomously and operate effectively in a dynamic, international environment • Fluent Italian • Fluent English, oral and written

🏖️ Benefits

• Telework agreement • Crèches • Social coverage • Flexibility • Soft mobility • Tailor-made career path • Internal Academy and large training catalog • Opportunities to contribute to R&D topics or participate in internal projects • Friendly team environment

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