Professional Services Manager – Offline & Online

🕒 June 23

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SD Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

SD Solutions is a company that specializes in providing a variety of staffing and outsourcing solutions aimed at driving IT-driven businesses towards growth. The company offers services such as Staff Augmentation, Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), and Employer of Record (EoR), which allow businesses to hire globally without the need to establish a legal entity abroad. SD Solutions focuses on empowering businesses with comprehensive services tailored for global expansion and offers strategic guidance and consulting. They provide dedicated engineering, data science, and DevOps teams to ensure seamless technological evolution. With significant experience and a strong track record, SD Solutions helps businesses scale and transform dynamically.

📋 Description

• Lead live onboarding and training sessions with customers via video calls (Zoom / Google Meet), understand their business workflows, and configure the system in real time • Configure Connecteam based on provided requirements (both live and offline): time clocks & attendance rules, schedules & shifts, PTO & payroll policies, forms, checklists, permissions, groups & roles • Build and set up schedules, rules, forms, templates, and policies • Upload and manage employee data accurately (via Excel/CSV imports, data migrations from other systems) • Assist customers with data transitions (e.g., importing schedules from Excel) • Perform QA and thorough review of setups before go-live; identify blockers and missing inputs early • Advise customers on best practices to ensure successful adoption • Clearly document everything configured and any remaining action items • Coordinate closely with Customer Success, Online/Offline teams, and other departments for smooth handoffs and follow-ups • Ensure the customer’s account is fully ready for daily operations immediately after onboarding

🎯 Requirements

• 1+ year of experience in SaaS onboarding, implementation, professional services, technical support, or back-office configuration (required) • Strong technical aptitude and exceptional attention to detail • Native or near-native English level with excellent presentation and communication skills • Confidence working directly with customers (often non-technical frontline managers) • Ability to break down complex requirements into clear, actionable steps • Highly organized, consistent, and reliable • Fast learner, very tech-savvy, quick to master new tools and systems • Comfortable working US hours (CST/EST time zone) – required for live calls • Previous experience with SaaS configuration, operations, or back-office support – big plus

🏖️ Benefits

• Contact us to get more details about the benefits we offer.