E-Commerce Customer Support Specialist

🕒 August 28

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Search

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💰 Debt financing on 2017-06

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 14 different specialisms and operating from 13 offices nationwide.

📋 Description

• Resolve omnichannel inbound inquiries across phone, email, Facebook, and Instagram • Coordinate with Australian trade suppliers to verify product availability, clarify lead times, confirm pricing, and track order fulfillment schedules • Execute high-volume, high-accuracy data entry across company software systems • Manage customer records, sales quotes, invoices, and order confirmations • Process customer warranty claims, shipping insurance claims, and order modifications • Take full ownership of issue resolution • Follow up on open trade quotes, pending orders, and dispatch updates • Drive high customer retention and satisfaction • Report directly to an Australia-based Director as part of the Customer Operations team

🎯 Requirements

• Minimum 2 years of experience in customer support, customer service, or client operations roles across both voice and non-voice channels • Proven experience supporting international accounts, specifically retail, e-commerce, or B2B operations in Australia, the UK, or the US • Excellent written and verbal English communication skills • Confident, clear, and professional telephone manner • High digital aptitude • Proficiency with Microsoft Office / Google Workspace • Ability to rapidly adapt to new CRMs, ERPs, or helpdesk ticketing systems • Strong attention to detail and organizational abilities • Ability to manage high-volume data entry and administrative tasks with autonomy • Role is open to PH citizens only • Applications must be submitted in English

🏖️ Benefits

• HMO healthcare for you and your 1 dependent (with COVID insurance) • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization) • 13th-month bonus • Government-mandated benefits • Equipment provided • Internet allowance • Member Wellness Program • Year-End Party • Christmas hamper