Business Operations Manager

🔥 29 minutes ago

🌐 Romania, Serbia – Remote

🇷🇴 Romania – Remote 🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedona Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Sedona Digital is a process-led technology consultancy that helps enterprises define strategy, build AI- and data-driven products, modernise applications and secure and operate cloud-native environments. They offer services across technology strategy, data architecture and engineering, AI and predictive analytics, software product engineering, cloud migration and Azure managed services, DevOps/CICD, plus security and managed SOC capabilities to deliver ongoing operations and compliance.

📋 Description

• Own the operational performance framework across projects, time-and-materials engagements, delivery pods, managed services, run services, and other client delivery models • Produce weekly and monthly reporting on revenue, gross margin, profitability, utilisation, capacity, delivery milestones, forecast accuracy, backlog, risks, and corrective actions • Partner with Finance and delivery leaders to analyse P&L performance, investigate variances, improve data quality, and address commercial issues • Chair and improve operational governance reviews, ensuring decisions have clear owners, deadlines, and follow-through • Maintain portfolio visibility of delivery health, scope, milestones, resource demand, dependencies, risks, issues, client commitments, and financial performance • Identify underperforming engagements and coordinate recovery actions • Establish and manage contract-renewal and extension processes • Support customer health through opportunity governance, CRM discipline, sales-to-delivery handovers, and activity tracking • Track practice improvements, Microsoft partnership designations, certifications, skills coverage, and strategic capability measures • Translate leadership priorities into operational plans, dashboards, routines, and improvement backlogs • Lead internal business and service-improvement initiatives through implementation, adoption, measurement, and handover • Improve delivery and operations processes through controls, SOPs, workflows, data ownership, and escalation routes • Oversee operational data quality and system usage across Dynamics 365 Business Central, CRM, project-management, ITSM, and reporting platforms • Manage, coach, and prioritise the Business Operations Analyst’s work • Build relationships with senior leaders and cross-functional stakeholders, constructively challenging performance or governance gaps • Promote operational discipline, accountability, evidence-based decision-making, and continuous improvement

🎯 Requirements

• Significant experience in business operations, commercial operations, delivery operations, PMO, finance operations, or a similar role within an IT services, consulting, managed services, or technology business • Strong understanding of IT services commercial models, including fixed-price projects, time and materials, engineering or delivery pods, retainers, managed services, and run services • Demonstrable experience managing revenue, gross margin, profitability, utilisation, capacity, backlog, forecasting, and milestone achievement • Confidence analysing P&L and management information, identifying variances and commercial risks, and converting findings into clear actions • Proven ability to design and run governance forums, performance reviews, action tracking, and escalation processes • Advanced Excel capability and experience building or specifying dashboards in Power BI or equivalent tools • Experience with ERP, CRM, project-management, and ITSM systems • Experience of contract, renewal, or commercial lifecycle management • Practical operations experience, including CRM governance, reporting, forecasting, handovers, and activity management • Experience leading cross-functional business or service-improvement projects from problem definition through implementation and adoption • Strong process-mapping, documentation, control-design, and continuous-improvement capability • Experience managing, coaching, or developing an analyst or operations team member • Excellent stakeholder management and communication skills • Highly organised, numerate, commercially aware, and exceptionally attentive to detail • Familiarity with Microsoft partnership programmes, solution designations, competencies, or certification planning would be advantageous • Microsoft Dynamics 365 Business Central, HubSpot, Jira, and Azure DevOps experience would be advantageous

🏖️ Benefits

• Occasional travel where required for client or internal meetings • Weekly 1:1 with the Director of Programs / senior operational leader • Weekly 1:1 and ongoing prioritisation for the Business Operations Analyst direct report