Support Engineer

🕒 March 18

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 59%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 241 days.
• Jobs at this company usually fill in 40 days.
• Reposted once.
• No salary listed.

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SEEBURGER

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

💼 Consulting

📦 Logistics

🔌 API

Consulting • Logistics • API

SEEBURGER is an integration service and software provider that specializes in enabling seamless connectivity between applications, people, and processes. Their Business Integration Suite (BIS) Platform offers a centralized solution for various integration needs, including B2B/EDI, API management, file transfers, and automation. With a history dating back to 1986, SEEBURGER supports over 14,000 customers globally, providing robust cloud-based and on-premises integration solutions that enhance operational efficiency across multiple industries.

📋 Description

• Provide product support for the Business Integration Suite • Record and classify support cases • Resolve support cases independently or in collaboration with 3rd Level Support • Troubleshoot errors and improve the operation of SEEBURGER solutions through problem management in collaboration with customers • Work as a Designated Support Engineer for premium customers • Ensure a high level of service quality and customer satisfaction through close collaboration with customers • Support the Support team with software updates, system analyses, and service-related projects

🎯 Requirements

• Good foundational IT knowledge in networking, operating systems, and ERP applications • Relevant formal qualification, such as an IHK qualification in IT specialist training, a degree in business informatics, or an equivalent qualification • Knowledge of IT administration, system support, or application support • Familiarity with EDI/B2B, MFT, EAI, and APIs is an advantage • Knowledge of communication protocols, server operating systems, application servers, and databases • Good written and spoken German and English

🏖️ Benefits

• Trust-based working hours • Remote work • Up to 20 days of workation • 30 days of annual leave • Additional days for volunteering • Paid day off on your birthday • Christmas bonus • Employer contribution to occupational pension plans • Childcare allowance • Bike leasing • Deutschlandticket public transport pass • Tax-free benefits through Edenred • Private accident insurance • Digital learning platforms • Internal and external training opportunities • Access to thousands of sports and wellness activities through EGYM Wellpass • Stress prevention programs • Health days • Vaccinations • Quiet and activity rooms • Summer and winter celebrations • After-work events • Sports groups • Company band • Participation in events such as B2Run • Secure employment • Supportive atmosphere and family-oriented environment

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