Support Engineer

🕒 March 18

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 59%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 241 days.
• Jobs at this company usually fill in 40 days.
• Reposted once.
• No salary listed.

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SEEBURGER

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

💼 Consulting

📦 Logistics

🔌 API

Consulting • Logistics • API

SEEBURGER is an integration service and software provider that specializes in enabling seamless connectivity between applications, people, and processes. Their Business Integration Suite (BIS) Platform offers a centralized solution for various integration needs, including B2B/EDI, API management, file transfers, and automation. With a history dating back to 1986, SEEBURGER supports over 14,000 customers globally, providing robust cloud-based and on-premises integration solutions that enhance operational efficiency across multiple industries.

📋 Description

• Provide product support for the Business Integration Suite • Record and classify support cases • Resolve support cases independently or together with 3rd level support • Fix errors and collaborate with customers on problem management to improve operation of SEEBURGER solutions • Act as Designated Support Engineer for premium customers • Ensure high service quality and customer satisfaction through close customer collaboration • Support the support team with software updates, system analyses, and service-environment projects

🎯 Requirements

• Solid foundation in IT basics, including networking, operating systems, and ERP user knowledge • Sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications • Knowledge of IT administration, system support, or application support • Ideally, familiarity with EDI/B2B, MFT, EAI, and API environments • Experience with communication protocols, server operating systems, application servers, and databases is advantageous • Good written and spoken German skills • Good written and spoken English skills

🏖️ Benefits

• Trust-based working hours • Remote work • Up to 20 days of workation • 30 vacation days • Extra days off for volunteer work • Birthday off • Christmas bonus • Subsidy for company pension plan • Childcare allowance • Bike leasing • Germany ticket • Tax-free benefits via Edenred • Private accident insurance • Digital learning platforms • Internal and external training opportunities • EGYM Wellpass access to thousands of sports and wellness offers • Stress prevention • Health days • Vaccinations • Relaxation and activity rooms • Modern work environment on campus with coffee bar, cafeteria, and free beverages • Summer and winter parties • After-work events • Sports groups • Own band • Participation in events like B2Run • Supportive atmosphere and family environment • Secure jobs • Wide range of career opportunities

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