1st Level Support / Telephone Support Representative

🔥 3 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SelectLine Holding GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

☁️ SaaS

🤝 B2B

SaaS • B2B

SelectLine Holding GmbH is a German company that provides business software — primarily ERP, accounting, and financial administration solutions — for small and medium-sized enterprises. Its website content (cookie and privacy information) shows a web presence for software services and customer-facing online functionality. The company focuses on business-oriented software products and related services delivered to other companies.

📋 Description

• Handle customer inquiries by phone and provide competent assistance (primarily by phone, supplemented by email and chat). • Analyze inquiries, resolve standard issues directly, and provide application guidance. • Record and document all interactions in the ticketing system. • Escalate complex cases in a structured manner to 2nd Level Support or the development team. • Maintain the knowledge base and provide feedback on recurring issues. • Serve as the first point of contact for customers of SelectLine Software GmbH.

🎯 Requirements

• Speak and write German at C1 level, communicating clearly, understandably, and courteously, including by phone. • Have completed vocational training in a business or IT-related field, or have comparable experience. • Have experience in customer service or support. Career changers are welcome. • Possess good PC skills (Windows, Microsoft Office) and an interest in software. • Knowledge of ERP, inventory management, or accounting is an advantage. • Work in a structured manner and remain calm and service-oriented even during periods of high call volume. • Be a good listener, communicate effectively, and enjoy working as part of a team. • English language skills are desirable.

🏖️ Benefits

• Structured onboarding and training • Permanent employment contract and fair compensation • Flexible working hours • Opportunity to work from home • Training and career development opportunities • 30 days of annual leave • Professional development programs • JobRad bicycle leasing program • Deutschlandticket public transport pass • A motivated team with open communication and short decision-making processes