Partner Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Seroton

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

📣 Marketing

🧘 Wellness

Healthcare • Marketing • Wellness

Seroton is a consumer wellness company that sells connected relaxation furniture and an accompanying app to reduce stress and support sleep and mindfulness. Their products—like the RelaxLounger ARORA and the foldable RelaxMat—combine calming soundscapes and targeted haptic/air-cushion patterns guided by the RelaxApp to soothe the nervous system. Seroton sells these products directly with e-commerce features (30‑day trial, returns) and positions the app as the personalized, learning interface for tailored relaxation sessions.

📋 Description

• Take operational ownership of existing B2B, showroom, and affiliate partnerships • Serve as the central point of contact for partners, managing operational matters, follow-ups, and the continued development of the relationship • Coordinate ongoing B2B product trials and pilot projects and convert them into purchases, rollouts, or long-term partnerships • Manage existing showrooms, ensure optimal product presentation, and further develop successful locations • Onboard new showroom, affiliate, and distribution partners, providing them with the information, materials, and codes they need to get started • Track minimum purchase commitments, performance clauses, agreed targets, and relevant KPIs • Identify upselling, expansion, and cross-selling opportunities and develop them together with Sales • Ensure CRM data quality and hygiene, including follow-up tasks, recalls, call documentation, and opportunity tracking • Collaborate with Sales, Marketing, Operations, and Product, coordinating partner needs internally • Analyze partner activities and support reporting

🎯 Requirements

• Ideally, initial professional experience in Partner Management, Customer Success, Account Management, Sales, or Business Development, preferably in a B2B environment • Highly structured, reliable, and dependable approach to work • Ability to maintain an overview while managing numerous partners and projects in parallel • Strong hands-on mentality and enthusiasm for independently driving initiatives forward • Consistent use of a CRM system, along with strong documentation and follow-up discipline • Excellent communication skills and the ability to build long-term professional relationships with a range of stakeholders • Commercially minded and solution-oriented approach • Willingness to actively develop partnerships further • Comfortable working in a dynamic start-up environment and managing rapidly changing priorities • Fluent communication skills in German and English

🏖️ Benefits

• 30 days of paid vacation • Opportunity to take workations • Flexible working models • Free drinks, fruit, and coffee • Exclusive fitness benefits through Wellpass • Regular feedback • Short decision-making processes • Responsibility for your own projects and increasing ownership