Customer Success Specialist

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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No Isolation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

No Isolation is a company based in Oslo, Norway, that focuses on addressing the challenge of school absence by using technology. They developed the AV1 robot, which allows long-term absent students to continue their education and remain involved with their classmates from home or hospital. With over 3,500 AV1 robots deployed across 18 European countries, No Isolation aims to promote learning and belonging for every child, ensuring that education is accessible regardless of physical presence.

📋 Description

• Build trusted partnerships with schools, municipalities, and education authorities in North Rhine-Westphalia • Support customers with the introduction and implementation of AV1 • Define success metrics and ensure long-term customer success • Advise as the leading AV1 expert on best practices, change management, and maximizing adoption and impact • Work closely with Account Managers to engage education leaders and decision-makers • Identify opportunities to expand AV1 use across schools, school networks, municipal authorities, and regions • Support strategic customer discussions • Use practical insights to continuously improve support for schools • Report to the Director of Customer Success • Help reduce school absenteeism and support absent students in successfully returning to the classroom

🎯 Requirements

• At least 10 years of experience in education • Experience in teaching, school leadership, consulting, inclusion, or school development • Ideally, experience in a leadership role, such as school administration, as a principal, or as a deputy principal • In-depth knowledge of the German education system, particularly state-specific structures, school authorities, and municipalities • Experience working with schools, municipalities, or education authorities at the leadership level • Ability to navigate educational and administrative contexts • Native-level or near-native German proficiency (C1/C2) • Good written and spoken English skills • Proactive, solution-oriented mindset and a passion for inclusive education • Willingness to upload a résumé in English

🏖️ Benefits

• Remote work with flexible hours around core hours (10:00 a.m.–3:00 p.m.) • A bonus scheme • Reimbursement of the Deutschlandticket • Coverage of mobile phone and internet costs • Car leasing through salary conversion (JobAuto) • Regular company celebrations and an annual team trip • Meaningful Scandinavian company culture • A team of education experts • Resources and support from Sales, Marketing, and Product teams • Unlimited development opportunities in a growing company • Minimal bureaucracy