Senior Customer Success Manager

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for customers. • Lead customer engagements across onboarding, implementation, and adoption. • Partner with customers, pre-sales, and post-sales teams on success planning, requirements, goals, challenges, and business value realization. • Provide thought leadership on change management for large, scaled rollouts. • Act as the voice of the customer and advocate for customer needs internally. • Collaborate with Technical Support and Customer Engineering to resolve customer issues. • Develop hands-on technical knowledge of Chainguard and help customers optimize product usage. • Collaborate with customers and the Edu team on product features, best practices, and security principles. • Build relationships with customer stakeholders from technicians to CISOs. • Work with sales teams to renew and expand customers while minimizing churn risks.

🎯 Requirements

• 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams. • Experience in Customer Success, Professional Services, Technical Account Management, or combinations involving Sales, Solutions Engineering, or Technical Support. • Domain knowledge in one or more of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle. • Ability to take full ownership of a customer portfolio and operate with a high level of autonomy. • Ability to make key decisions to drive customer outcomes, manage escalations and conflicts, and advocate to internal teams. • Entrepreneurial mindset and ability to build new processes or practices. • Commitment to continuous personal and professional development. • Strong priority management skills and high emotional intelligence. • Strongly preferred: previous early-stage startup experience. • Strongly preferred: passion for technology and cybersecurity. • Strongly preferred: hands-on technical experience with AWS, GCP, Azure, containers, Linux, supply chain security, DevSecOps, AppSec, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle.

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Receive stock options upon hire and promotion. • Participate in secondary offerings and have 10 years to exercise options. • 100% covered health, vision and dental insurance premiums for you and your dependents. • Unlimited flexible time off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents. • Option to use parental leave all at once or throughout the child's first year.