Partner Success Manager

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Litmus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏭 Manufacturing

🤖 Artificial Intelligence

☁️ SaaS

Manufacturing • Artificial Intelligence • SaaS

Litmus is a modern industrial data platform that transforms fragmented operational and machine data into a standardized, governed foundation for deploying AI and analytics across manufacturing plants. The platform provides industrial data connectivity, a unified namespace to standardize data, edge software to run applications and AI near machines (including support for offline and air-gapped environments), centralized edge management, and data governance tools to scale multi-site deployments. Litmus integrates with PLCs, SCADA, historians, MES, cloud providers and enterprise analytics, and is positioned to help manufacturers accelerate use cases like predictive maintenance, energy optimization, anomaly detection, and digital twins.

📋 Description

• Serve as the primary engagement contact for assigned Litmus partners. • Onboarding and training of new Litmus partners • Build strong, trusted relationships with partner stakeholders, including technical, implementation, and leadership teams. • Educate partners on Litmus best practices for deployment, configuration, implementation, and ongoing support. • Provide technical guidance to partners during onboarding, implementation planning, and customer deployments. • Showcase new Litmus features, product enhancements, and platform capabilities to partner teams. • Collaborate with internal teams, including Partner, Sales, Customer Success, Product, Support, and Engineering, to resolve partner questions and drive successful outcomes. • Identify gaps in partner knowledge, process adherence, or technical readiness and develop plans to address them. • Monitor partner engagement, deployment quality, and overall partner satisfaction. • Gather partner feedback and share insights with internal teams to improve processes, documentation, and product adoption. • Manage escalations related to partner-led deployments or technical implementation challenges. • Travel to partner sites as needed to conduct training, business reviews, technical workshops, and relationship-building meetings.

🎯 Requirements

• Minimum 5 to 10 years experience in training and enablement, partner management, customer success, implementation, solutions consulting, technical account management, or a similar customer-facing technical enablement role • Strong technical aptitude with the ability to understand, explain, and guide software deployment processes. • Experience working with enterprise software, SaaS platforms, industrial software, IoT platforms, data and cloud platforms, or related technologies. • Ability to communicate effectively with both technical and non-technical audiences. • Experience training customers, partners, or internal teams on software products and processes. • Ability to manage multiple partner relationships, priorities, and projects simultaneously.

🏖️ Benefits

• Travel to partner locations will be required.