Client Success Manager

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VALD

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🎖️ Defense

💰 Venture Round on 2022-11

Healthcare • Consulting • Defense

VALD is a global technology company specializing in solutions for the musculoskeletal industry, serving over 5,000 organizations and more than 50,000 practitioners across over 100 countries. With a team of over 200 members from 30 countries, VALD provides technology for clinics, hospitals, outpatient centers, and military organizations, offering data-informed insights to health and performance professionals worldwide. VALD's solutions, which cater to diverse settings from elite sports to physical therapy clinics, enhance clinical reasoning and support human clinicians, helping them make more accurate and better-informed decisions. Founded in 2015 in Brisbane, Australia, VALD is known for its innovative technologies and client-centric approach that brings lab-based technology out into the field, supporting practitioners and their patients.

📋 Description

• Manage client onboarding and support clients in implementing VALD systems successfully • Build strong client relationships through online methods and occasional face-to-face interactions • Identify client support needs and opportunities for growth • Deliver online client presentations using Microsoft Teams • Track and report activity using HubSpot, Microsoft Suite, and email • Manage multiple assignments and support requests simultaneously • Work independently and collaboratively with other team members • Support and educate clients on VALD systems and solutions • Become a subject matter expert on VALD technology and systems • Collaborate with internal and external stakeholders to maximize client satisfaction

🎯 Requirements

• Extensive current or previous use of VALD Technology • Experience working in a clinical or high-performance setting • Physiotherapist, athletic trainer, exercise physiologist, or sports scientist background, or equivalent client-focused experience • Ability to understand and communicate the client’s perspective and challenges • Excellent grammar, spelling, proofreading, verbal, and written communication skills • Demonstrated ability to build positive relationships quickly • Ability to think creatively to find appropriate solutions • Adaptable and willing to learn new skills and processes • Ability to become an expert on VALD systems • Ability to travel for work • Empathy • Attention to detail and commitment to quality control • Strong critical thinking, analytical, and strategic problem-solving skills • Highly organized with practical time management skills • Prior experience using VALD systems • Comfortable supporting and educating clients • Ability to work with many internal and external stakeholders • Successful completion of acceptable identity and criminal record background checks

🏖️ Benefits

• Opportunity to work in a company redefining allied healthcare • Learn from high-performing individuals and teams across various disciplines • Down-to-earth, inclusive and vibrant team • Regular travel opportunities to get the entire VALD team together for ongoing development • Latest equipment and remote setup • Inclusive work environment and commitment to diversity • Background checks conducted by the employer