Customer Success Manager II

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Serve as the primary trusted point of contact for key customer stakeholders • Own day-to-day account management, including internal and external meetings, customer escalations, and QBRs • Lead and orchestrate Value-Based Outcomes and Success Planning • Help customers adopt and operationalize Akamai products to achieve business goals • Manage customer health and product usage to identify risks • Secure renewals and identify expansion opportunities • Partner with the Sales team on renewal activities • Manage customers in the DACH Region through in-person and virtual engagement • Collaborate with Integrated Account Teams and Akamai divisions to solve complex challenges and maximize partnership value

🎯 Requirements

• Customer Success experience • Solid understanding of internet and cloud computing • Knowledge of content delivery and cybersecurity technologies • Excellent organizational, problem-solving, and analytical skills • Proven ability to develop long-term, strategic client relationships, including with C-level stakeholders • Customer-facing experience • Performance-driven growth mindset and initiative • Exceptional listening, communication, and presentation skills • Fluency in German and business English

🏖️ Benefits

• Health, well-being, finances, and life beyond work support • FlexBase flexible work arrangements: work at home, in an office, or a combination of both