Customer Success Manager

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Ge&Ko Solutions GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

💸 Finance

☁️ SaaS

Consulting • Finance • SaaS

Ge&Ko Solutions GmbH is a consulting firm based in Hamburg that specializes in tailored solutions for businesses across various areas, including corporate development, controlling, financial and payroll accounting. They support clients by acting as a partner to help enhance business performance, offering services such as Virtual CFO, liquidity management, and personalized consulting. The company emphasizes transparency, open communication, and a customized approach to meet the unique needs of each client, whether a startup or an established enterprise.

📋 Description

• Serve as the central point of contact for customers after the sale as part of Aftersales • Coordinate communication between customers and dealer partners • Efficiently resolve inquiries and issues that arise • Identify problems at an early stage • Continuously optimize aftersales processes • Collaborate with customers, dealer partners and internal teams to develop appropriate solutions • Ensure a positive customer experience

🎯 Requirements

• Professional experience in a comparable role • Structured, reliable and independent way of working • Ability to oversee multiple parallel processes • Solution-oriented approach and sustainable problem solving • Enjoy working with diverse teams • Ability to mediate between different stakeholder interests • Confident use of digital tools and new software solutions • Native-level German • Good English skills desirable • Experience with cars, mobility or in the automotive sector is a plus but not required

🏖️ Benefits

• Flat hierarchies and short decision-making paths • Professional and personal development • Career development opportunities • Fair, performance-based compensation • Modern equipment and digital processes • Company pension plan (bAV) • Commuting/transport allowance