Customer Success, DACH

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🌐 Germany, Austria, +1 more countries – Remote

🇩🇪 Germany – Remote 🇦🇹 Austria – Remote 🇨🇭 Switzerland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own the technical depth and commercial outcomes for customers across the DACH region • Analyze how customers deploy ElevenLabs across web, mobile, and their systems • Identify customer problems proactively and inspire new use cases • Own solutions end to end • Run onboarding, enablement, and growth across ElevenLabs’ platforms, speech models, creative tools, and Agents • Advise customers on production deployment and analyze usage and performance data • Manage a defined book of business against Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion targets • Identify expansion opportunities and own renewals and upsells end to end • Collaborate with Sales, Engineering, Product, Marketing, and CS leadership to convert technical wins into revenue

🎯 Requirements

• 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region • Proven experience owning and managing a defined book of business • Fluent in German and English • Proven experience working across the DACH market, including knowledge of its landscape and cultural nuances • Familiarity and experience building and deploying AI agents • Strong builder mindset and ability to innovate across a full region or market to drive revenue outcomes • Familiarity and experience with API integrations and navigating SDKs • Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities and renewals • Excellent problem-solving, technical, and analytical skills • Strong communication and interpersonal skills • Self-motivated and able to work independently in a remote or distributed team environment

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend to meet up with colleagues • Annual company offsite • Monthly co-working stipend for those not located near a main hub • Innovative culture and growth opportunities