Customer Success, Aftersales Manager

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Carmoto

WebsiteLinkedInAll Job Openings

1 - 10 employees

🚘 Automotive

🏭 Manufacturing

📦 Logistics

Automotive • Manufacturing • Logistics

Carmoto is an online and physical automotive parts retailer and wholesaler that offers mechanical, consumable, electrical, and body components for passenger cars and light commercial vehicles. The company sells both genuine OEM parts and high-quality replacements, serves retail customers and trade buyers, and emphasizes a broad, growing assortment and customer service.

📋 Description

• Serve as the primary point of contact in Aftersales, supporting customers after the sale • Coordinate communication between customers and dealer partners • Efficiently handle and resolve inquiries • Proactively identify and efficiently resolve emerging issues • Continuously optimize Aftersales processes • Collaborate with customers, dealer partners, and internal teams to ensure a positive customer experience

🎯 Requirements

• Professional experience in a comparable role • Structured, reliable, and independent working style • Ability to keep an overview while handling multiple concurrent tasks • Solution-oriented approach and sustainable problem solving • Enjoy working with cross-functional teams • Ability to mediate between differing interests • Confident use of digital tools and new software solutions • German at native level • Good English skills desirable • Experience with cars, mobility, or the automotive sector is a plus but not required

🏖️ Benefits

• Flat hierarchies, short decision-making paths, and a team where your opinion matters • Professional and personal development with an experienced team • Support in developing your strengths and next career steps • Fair and performance-based compensation • Modern equipment, digital processes, and a motivated team • Company pension plan (BAV) • Travel allowance