Staff Software Engineer, AI-Native Engineering – Flow

🔥 22 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $149.8k - $262.2k / year

⏰ Full Time

🔴 Lead

🤖 AI Engineer

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead the design and delivery of complex, cross-functional features from architecture through production operations • Build AI-native capabilities including agent loops, tool use, prompt and context design, grounded retrieval, and evaluation harnesses • Define and drive AI usage across code generation, test automation, review, triage, and documentation • Measure the impact of AI-assisted and agentic development and share effective practices • Mentor senior and mid-level engineers • Set standards for code quality, observability, and safe AI usage • Partner with product, UX, and engineering leads to turn ambiguous problems into scoped, shippable plans • Own production quality, including defect triage, release readiness, and gate reviews

🎯 Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • Current, hands-on fluency with AI-assisted and agentic development • 8+ years of software engineering experience • Track record of technical leadership at the staff level or equivalent • Strong proficiency in TypeScript or another statically typed language • Solid system design skills • Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs • Working knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls • Clear written and verbal communication, including briefing senior leaders and aligning multiple teams • Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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