Solutions Architect

🔥 36 minutes ago

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ServiceRocket

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

📋 Description

• Deliver strategic solution roadmap discussions with customers, aligning their business objectives with Atlassian capabilities and potential AI enhancements. • Map customers' critical corporate initiatives and strategic goals to measurable KPIs, demonstrating how the Atlassian platform and its System of Work can drive positive business outcomes. • Act as a trusted advisor to customer stakeholders, including their technical and leadership teams, enhancing their strategic capabilities through sustained mentorship. • Set and communicate a compelling vision for a productive and efficient future for each customer, considering their unique challenges and organizational capacity for change. • Proactively identify and cultivate additional product and service opportunities within customer organizations that align with their strategic needs. • Actively participate in strategic sales, proposal presentations, and ongoing team account planning and growth activities. • Collaboratively build customer road maps aligning with corporate goals and innovative solutions to business requirements. • Define the system architecture and provide high-level oversight for implementation and solution deployment for enterprise-scale projects. • Guide customers through complex architectural decisions and implementation strategies, focusing on long-term value and successful user adoption. • Advise customers on the change management processes required for successful adoption of new technologies and redesigned processes. • Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions for customers. • Lead the design of high-value, reusable strategic assets (e.g., architectural frameworks, best practice guides) that improve the team’s effectiveness in your area of deep specialization. • Maintain a strong, positive personal brand by actively participating in relevant partner channels like the Atlassian Community, conferences, or blogging.

🎯 Requirements

• 5+ years working as an Atlassian technical consultant or in solutions architecture or pre-sales role. • Proven track record guiding customers through significant technology and process change, including change management strategy. • Experience mentoring other consultants or architects. • Experience delivering Atlassian solutions that include audit trail requirements, role-based access controls, and change governance workflows aligned to regulated industry standards. • Deep, demonstrable expertise in one of the following domains: Enterprise Strategy & Planning (Jira Align, Focus, Advanced Roadmaps), Enterprise Service Management (Jira Service Management, ITIL), World-Class Software Development (Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile, Cloud Migration (Atlassian Cloud, JCMA, CCMA, Teamwork Foundation • Relevant industry certifications in areas such as Enterprise Architecture, Service Management (e.g., ITIL Expert), Agile (e.g., SAFe), DevOps, or Change Management (e.g., Prosci). • Multiple Atlassian Certifications (e.g., ACP, Atlassian Certified Master) are highly desirable • Relationship Building — Trusted with senior stakeholders across compliance, risk, IT, and operations; able to speak credibly in both technical and regulatory conversations. • Strategic Thinking — Commercial acumen to envision, design, and articulate multi-year service management architectures tied to regulatory and operational outcomes. • Communication & Storytelling — Can translate complex architectural decisions into language that resonates with compliance-focused teams; able to build a compelling case for change in risk-averse environments. • Architectural Expertise — Deep knowledge of Atlassian integrations, cloud architecture (AWS, Azure), SSO/identity management, APIs, and web technologies. • Governance & Compliance Awareness — Designs with audit, access control, and regulatory reporting in mind from the start, not as an afterthought. • ITSM Maturity — Understands the full ITIL service management lifecycle and can guide organizations at varying levels of process maturity toward structured, scalable practices. • Co-delivery Collaboration — Experienced working in close co-delivery models where customer teams, risk functions, and IT governance are all active stakeholders in the solution being built.

🏖️ Benefits

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. • Stock options: you have the opportunity to participate in the ownership of the company. • Health insurance: we support you and your family–your well-being matters. • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. • Career pathways program: you can grow horizontally, vertically, or any way you want. • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.