Sevaa Group
11 - 50 employees
Founded 2001
🤝 B2B
☁️ SaaS
B2B • SaaS • IT Management
Sevaa Group is an Atlanta-based development team dedicated to providing valuable solutions to businesses, nonprofits, and agencies. They offer reliable hosting, development of websites and web applications, along with professional IT management. Sevaa Group prides itself on delivering solutions that meet demands and exceed expectations, ensuring projects succeed on time and on budget. With over 16 years of experience, the company acts as a virtual CTO, assisting with data security, cloud migration, and future technology investments. They support the daily operations of businesses with a focus on solving business problems and providing high-quality support.
Client Success Manager
Job not on LinkedIn
🕒 April 1
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Sevaa Group
11 - 50 employees
Founded 2001
🤝 B2B
☁️ SaaS
B2B • SaaS • IT Management
Sevaa Group is an Atlanta-based development team dedicated to providing valuable solutions to businesses, nonprofits, and agencies. They offer reliable hosting, development of websites and web applications, along with professional IT management. Sevaa Group prides itself on delivering solutions that meet demands and exceed expectations, ensuring projects succeed on time and on budget. With over 16 years of experience, the company acts as a virtual CTO, assisting with data security, cloud migration, and future technology investments. They support the daily operations of businesses with a focus on solving business problems and providing high-quality support.
📋 Description
• Be the primary point of contact for your accounts, responding to inquiries within 1 business hour • Proactively maintain a regular cadence of communication with each account • Understand the revenue makeup or each of your accounts • Schedule, prepare, lead, and deliver Executive Business Reviews • Manage the contract renewal process • Identify revenue opportunities within your accounts and collaborate with Sales on proposals • Ensure all communication with clients is captured in the CRM • Prepare weekly reports for management summarizing the activity in each of your accounts • Ensure projects remain under budget and on time • Provide first-line support to each of your accounts • Deliver training sessions as part of troubleshooting to empower clients
🎯 Requirements
• Strong written and verbal communication and interpersonal skills • Highly organized with a strong attention to detail and ability to multitask. • Self-driven with a growth mindset and a proven track record of self-improvement • Experience with Content Management Systems such as WordPress or Drupal • Ability to perform analysis in Google Sheets • Experience with an Analytics platform such as Google Data Studio • Knowledge of customer success processes
🏖️ Benefits
• Flexible schedule • Health, Dental, Vision Insurance • Life insurance and disability coverage • Health Savings Account • Modern laptop and equipment • Company Outings & Happy Hours
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