IT Operations Intern

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🔥 22 minutes ago

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

🛍️ eCommerce

👥 B2C

💰 $225M Post-IPO Debt - Sezzle on 2024-05

Fintech • eCommerce • B2C

Sezzle is a fintech company that provides buy-now-pay-later (BNPL) payment solutions. It enables consumers to split online purchases into interest-free installment payments and offers merchants a checkout option and integrations to increase conversion and average order value. Sezzle operates primarily in North America and serves both consumers and e-commerce merchants.

📋 Description

• Assist Sezzle's IT Operations team with daily support tasks, troubleshooting, and project-based initiatives • Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues • Assist with diagnosing and resolving end-user device issues, including both macOS and Windows systems • Support the setup, imaging, and distribution of laptops and peripherals for new and existing employees • Help provision accounts, configure systems for new hires, and assist with access removal and equipment collection for departures • Maintain accurate records of IT assets, ensuring proper tagging, documentation, and periodic audits • Contribute to and update internal documentation for troubleshooting steps, FAQs, and process workflows • Support the IT Operations team with ongoing initiatives related to system improvements, automation, or infrastructure upgrades • Participate in miscellaneous tasks and projects that support the IT Operations team’s mission

🎯 Requirements

• Currently pursuing or recently completed a degree or technical program in Computer Science, Information Technology, or a related field • Familiarity with macOS and Windows operating systems • Basic understanding of networking, device configuration, and troubleshooting • Exposure to cloud-based tools such as Google Workspace • Interest in learning IT ticketing systems, MDM platforms, and automation tools • Strong problem-solving and organizational abilities • Excellent communication and interpersonal skills • Dependable, proactive, and eager to learn in a fast-paced environment • Prior experience providing IT support (academic, internship, or volunteer) is preferred • Basic knowledge of IT security concepts and best practices is preferred • Familiarity with Jira or similar ticketing systems is preferred • Interest in pursuing certifications such as CompTIA A+, Google IT Support, or JAMF 100 is preferred

🏖️ Benefits

• Flexible working conditions • Mentorship from experienced engineers