Global Technical Manager – Business Assurance, Certification

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Set the global technical and accreditation strategy for Business Assurance Certification • Lead, develop and manage global technical and accreditation functions across multiple countries and regions • Define, approve and enforce global certification policies, technical requirements, accreditation controls and operating standards • Provide authoritative technical direction and final decision-making on disputes, interpretation issues and material compliance risks • Manage relationships with global and local Accreditation Bodies • Ensure technical and accreditation requirements protect compliance and support consistent, commercially viable service delivery • Represent the Business Assurance Division externally and act as delegate for the Global Head of Certification when required • Lead investigations and corrective action governance for material technical, accreditation or integrity failures • Drive simplification, digitalisation and continuous improvement of technical processes, systems and delivery models • Advise business management on certification, accreditation, impartiality, technical governance, integrity and business risk • Maintain expert knowledge of ISO/IEC 17021-1, ISO/IEC 17065 where applicable, IAF, EA and other relevant requirements • Translate external accreditation requirements into internal policies, procedures, tools and controls • Oversee global accreditation activities and support affiliates with local accreditations • Support Accreditation Body relationships and activities, including UKAS, ANAB, SAS and other applicable bodies • Resolve technical, accreditation, operational and commercial conflicts across the network • Work with operations, sales, IT, product groups and regional teams on core systems and global best-practice adoption • Identify improvements in procedures, systems, governance controls, competence frameworks and technical support processes • Support development of new certification products and services • Maintain technical direction and leadership of specific certification products or schemes

🎯 Requirements

• Graduate-level qualification or equivalent professional experience in a relevant technical, scientific, engineering, management system, commercial or governance discipline • Minimum 10 years of relevant certification and/or accreditation experience • Significant management system certification experience in an accredited third-party certification environment • Substantial global or multi-region certification leadership experience • Experience leading geographically dispersed and culturally diverse technical teams across multiple countries or regions • Track record of setting or enforcing technical policy, accreditation strategy, certification governance controls or network-wide requirements at regional or global level • Strong technical command of management system certification and accreditation requirements, including impartiality, competence, audit delivery, certification decision-making and Accreditation Body expectations • Credibility to engage with senior business leaders, Accreditation Bodies and technical experts • Commercial judgement to ensure compliant, efficient and scalable service delivery • Fluent written and spoken English • Senior technical leadership and sound professional judgement • Strategic outlook and ability to translate technical and accreditation requirements into practical business solutions • Influencing skills across a matrix organisation • People leadership, coaching and performance management capability • Ability to manage conflict, competing priorities and ambiguity without compromising certification integrity or accreditation compliance • Change management capability across a global network • Innovation mindset • Excellent written and verbal communication skills, including executive-level briefing, external representation and policy drafting • Proficiency in Microsoft Office applications and willingness to work with digital certification, workflow and reporting tools • Flexibility to travel internationally • Desirable: experience within SGS, another global Certification Body or an Accreditation Body • Desirable: lead auditor, technical reviewer, certification decision-maker, trainer or scheme manager experience • Desirable: significant change, digital transformation, automation, remote audit delivery or AI-enabled process improvement experience • Desirable: additional languages relevant to the SGS network or Accreditation Body engagement

🏖️ Benefits

• Flexible schedule and hybrid/remote model • SGS university and Campus for continuos learning options • Benefits platform • Supportive and inclusive work environment • Professional growth and personal development opportunities • Global and stable company environment • Multinational environment with colleagues from multiple continents