Trainee Technical Support Representative – Contract

🕒 April 15

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Side

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🛍️ eCommerce

🏪 Marketplace

🛒 Retail

eCommerce • Marketplace • Retail

Side is

📋 Description

• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature. • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. • Explain and guide customers through product features and functionalities. • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

🎯 Requirements

• Candidates with international customer support experience in voice, email and chat. • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind. • Maintain our reputation as a company that offers excellent customer service at every interaction with the customer. • Stay focused on the quality by ensuring consistency and adherence to high standards. • Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs. • Candidate must have their own computer with Windows 8.1 or above. • Mandatory hi-speed broadband connection. • UPS/power backup solution if possible. • Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes. • Proficient with English and have good written & verbal communication skills. • Flexibility & availability for rotational shifts and week offs to cover hours of operations. • Must possess logical, reasoning, and problem-solving skills.