Chargebacks Analyst

Job not on LinkedIn

🔥 17 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Signify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🔒 Cybersecurity

🤝 B2B

☁️ SaaS

Cybersecurity • B2B • SaaS

Signify is a company under Accumuli that specializes in securing computer networks. They provide a secure alternative to passwords by offering two-factor authentication as an on-demand hosted service, enabling safe remote access to systems and information. With a focus on high-quality service, Signify has built a reputation for delivering reliable and flexible two-factor authentication solutions that are easy to deploy. The company is ISO27001 Certified, ensuring best-in-class information security practices. As a certified RSA MSSP partner, Signify also offers a range of managed security services to enhance network security for organizations.

📋 Description

• Work independently and with the team to achieve department goals • Review, validate, and reconcile chargeback files and reports from multiple payment processors • Ensure every dispute is captured, mapped, and processed accurately • Research and analyze credit card chargebacks for criminal or buyer fraud • Review and process merchant reimbursement requests according to coverage policies • Determine liability accurately, identify friendly fraud, and dispute cases to recover funds • Apply Signifyd’s Terms of Service and merchant-specific eligibility rules • Gather internal and third-party evidence to validate transactions • Support new-merchant onboarding, policy review, and account configuration • Review merchant-account performance for ongoing policy compliance • Communicate with customers, banks, processors, and internal and external stakeholders • Identify and report issues affecting the department • Complete quality assurance and administrative tasks after upskilling • Collaborate with Customer Success, Product, and Finance teams

🎯 Requirements

• Fluent in Spanish and English • Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the North America, EMEA or LatAm payments market • Experience working with payment processors in North America, EMEA, or LatAm • Knowledge of card network regulations for Visa, Mastercard, American Express, and Discover for both merchants and consumers • Strong problem-solving, change management, and analytical skills • High level of computer proficiency across multiple systems • Advanced knowledge of G-Suite and strong research skills • Willingness to adapt to a constantly changing, customer-focused environment while maintaining strict adherence to Signifyd’s Security and Privacy policies • Ability to maintain confidentiality and exercise discretion with sensitive information • Advanced Excel skills, including pivot tables, XLOOKUP/VLOOKUP, INDEX/MATCH, conditional logic, data cleansing, and building or maintaining macros • Exceptional attention to detail • Team-player mentality and proactive attitude, with the ability to collaborate effectively within a team and independently • Experience in customer service, including direct interaction with merchants and end customers (highly desired) • Experience in onboarding merchants and supporting account configuration and setup (highly desired) • Experience using payment platforms or processors such as Shopify, Stripe, PayPal, Adyen, or Braintree (highly desired) • Knowledge and experience using SQL and designing dashboards in Looker (highly desired) • Fluent in Portuguese (highly desired)

🏖️ Benefits

• Health, Dental & Vision Insurance • Life Insurance of 24 months salary • Annual Performance Bonus • Christmas Bonus of 1 Month’s Salary • Food Vouchers • Stock Options • Paid Parental Leave • Flexible Work Arrangements • Telework Stipend for Home Internet • 12 Paid Vacation Days with 85% Vacation Premiums • Paid Holidays • Company Social Events • Signifyd Swag • Dedicated learning budget through Learnerbly • On-Demand Therapy for all employees & their dependents • Reasonable accommodations during the hiring process

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