Data Analyst II – CX Analytics

🕒 September 4

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

Consulting • Logistics • Marketing

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Collaborate with Product and Engineering teams to define and implement tracking plans • Help design robust data schemas and govern product events generated at the source • Ensure high-quality data collection through Customer Data Platforms • Analyze user behavior and customer journeys using product analytics platforms and SQL • Identify “Aha! moments,” analyze onboarding funnels, and map customer journeys • Develop and maintain dashboards tracking product performance, feature success, and customer health scores • Create, refine, and maintain performant, clean, and trusted data models • Support internal product decisions and analytics experiences embedded for Sinch customers • Partner strategically with Product and Engineering leadership • Synthesize cross-product insights and connect platform usage data to strategic business outcomes • Train stakeholders to use self-service analytics platforms autonomously • Increase data-informed decision-making across the organization

🎯 Requirements

• Experience in Data Analytics, Product Analytics, or a similar role, with a proven track record of solving business or product problems through data • Strong proficiency in SQL for analyzing large structured datasets and building data models • Familiarity with Looker or similar tools • Experience mapping and analyzing the customer journey, including conversion funnels, retention, cohort analysis, and user behavior • A bachelor’s or master’s degree in a quantitative or business subject such as Computer Science, Mathematics, Engineering, or Economics • Advanced fluency in English, both verbal and written • Understanding of event-driven tracking, product events architecture, and data schemas • Experience with CDPs such as RudderStack or Segment • Hands-on experience with product analytics platforms such as Amplitude or Mixpanel • Experience building and maintaining data models using dbt and cloud data warehouses such as Snowflake or BigQuery • Experience working in a global company with colleagues and partners across multiple time zones • Telecom, CPaaS, or B2B SaaS experience is a plus

🏖️ Benefits

• 100% coverage of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde • Caju flexible benefit card for food, education, and home office assistance • Paid maternity leave for 180 days • Paid paternity leave for 30 days • Daycare assistance for children up to five years old • Wellhub gym and wellness options • Prudential life insurance coverage for unexpected absences, serious illness, accidents, and disabilities • Annual reimbursements for certain disability-related and transgender-related expenses • Paid birthday day off