Manager, Technical Account Management

🔥 2 minutes ago

🌐 Australia, Singapore – Remote

🇦🇺 Australia – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

Consulting • Logistics • Marketing

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Lead the team of Email Technical Account Managers • Oversee onboarding and full lifecycle support for Deliverability Services customers • Build professional and trusting relationships with customers and internal leaders and executives • Serve as a customer escalation point for the TAM team • Establish processes, procedures, and KPIs to support TAM success • Ensure Sinch Email and clients comply with SLAs, terms of service, and acceptable use policy • Create and develop TAM onboarding and training • Report on and improve customer engagement and retention • Proactively contact clients to establish strong relationships • Recommend improvements to processes, tools, and materials to enhance customer experience • Conduct one-on-one meetings with TAMs • Collaborate with Sales to identify revenue growth opportunities through new services and contract renewals

🎯 Requirements

• 4+ years of related customer service or technical account management • 2+ years of experience serving as a people leader • Skilled in providing virtual presentations, online webinars, and remote troubleshooting • Strong communication (verbal and written), critical thinking and analytical skills • Full understanding of how to apply service level agreements (SLAs) • Excellent attention to detail • Ability to manage multiple priorities and tasks simultaneously • Experience with calculating and analyzing churn and retention metrics • Role open to candidates based in either Singapore or Australia • Preferred: Experience with email technologies, DNS and API usage • Preferred: Zendesk experience • Preferred: CRM experience

🏖️ Benefits

• Comprehensive market competitive medical, dental, and vision plans • Free virtual counselling resources through the global Employee Assistance Program • Generous paid time off program • Paid parental leave and family planning support • Flexible hybrid work offerings • Paid time off to support a volunteer program of your choice