Product Support Engineer

🕒 August 12

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 90 days.
• Jobs at this company usually fill in 93 days.
• No salary listed.

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Singular

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

📣 Marketing

Consulting • SaaS • Marketing

Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

📋 Description

• Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally • Research, debug and solve clients’ issues • Work closely with Support, Product and Engineering teams to improve and grow the product offering • Serve as an advocate for customers with the product organization • Become an expert in mobile marketing and Singular’s product offering • Play a significant role in the growth and development of the customer support competency

🎯 Requirements

• Fluent English (verbal and written) – a must • Ability to write short technical explanations in English – a must • Service-oriented person • Ability to self-manage time and prioritize tasks accordingly • Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness • Aptitude to multitask with a high volume of tasks • Responsible, independent and autodidact • Team player with solid communication and presentation skills • 3-5 years of experience in Technical Support or QA • Previous experience in a B2B SaaS company – an advantage • B.E / BCA / MCA required in a relevant technical field • Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two

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