Customer Service & Social Media Representative

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SiPRi

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

🔐 Security

🤝 B2B

eCommerce • Security • B2B

SiPRi is an online shop (SiPRi Onlineshop) based on the provided website content that sells security-related hardware and accessories. The site lists product categories such as alarm padlocks (ALARMSCHLÖSSER), security accessories (SICHERHEITS-ACCESSOIRES), and safes (TRESORE), plus features like key-code registration (SCHLÜSSELCODE-REGISTRIERUNG) and a B2B section. The storefront copy also highlights consumer trust signals (e. g. , “15. 000+ zufriedene Kunden”, 4. 8/5 rating, and a 30-day money-back guarantee). SiPRi appears to operate as an e-commerce retailer focused on physical security products for both consumers and business customers.

📋 Description

• Handling customer inquiries via Amazon, Shopify and email • Resolving complaints, returns and warranty cases in coordination with the team • Managing and responding to product reviews and ratings • Creating and maintaining response templates and an FAQ • Managing social media channels, including posting, community management, comments and messages • Creating and scheduling content in coordination with marketing • Monitoring trends and competitors and gathering content ideas • Supporting the analysis of key metrics such as reach, engagement and response times

🎯 Requirements

• Excellent German, both written and spoken • Some experience in customer service, social media or e‑commerce; career changers welcome • Confident use of common digital tools • Experience with Amazon, Shopify or social media tools is a plus • Independent, structured and reliable working style • A good sense for language, brand and a professional tone • Own technical equipment (laptop, stable internet) for working from home

🏖️ Benefits

• 100% remote — work flexibly from wherever you want • Flexible hours on a part-time or mini-job basis, compatible with study or family commitments • Flat hierarchies, short decision-making paths and direct access to the founders • Real responsibility from day one and the opportunity to grow with a scaling brand • Structured onboarding with clear processes (SOPs) and digital tools