Kundentechniksupport – Deutsch

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ German

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SiteMinder

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

✈️ Travel

💼 Consulting

📦 Logistics

Travel • Consulting • Logistics

SiteMinder is a technology company that specializes in providing software solutions for the hospitality industry. It offers a comprehensive platform that helps hotels manage their distribution, reservations, and guest engagement. The platform connects hotels to over 450 booking channels, including major online travel agencies like Booking. com, Expedia, and Airbnb. SiteMinder's software solutions include a channel manager, booking engine, business intelligence tools, and payment processing, all designed to maximize revenue and efficiency for hotel operators. The company is trusted by over 44,500 hotels worldwide to grow their business and optimize their operations through technology-driven strategies.

📋 Description

• Provide technical support for all SiteMinder-labelled products and services to internal and external customers • Develop strong customer relationships through technical support and consultation via phone, chat, and other contact channels • Identify customer support needs and configuration requirements • Set customer expectations and resolve issues against customer demands and internal KPIs • Resolve cases promptly according to company SLAs and personal KPIs • Act as a technical expert by identifying issues and communicating issues and requirements internally

🎯 Requirements

• High level of customer service and IT technical skills • Fluent German and English communication skills, both written and verbal • Strong analytical skills to analyse problems, determine root causes, and reach resolutions • Curiosity to understand products and identify customer issues • Ability to operate across multiple technical platforms and systems in a fast-paced, KPI-driven environment • Stakeholder management and conflict resolution skills • Openness to learning and feedback • Availability to work the EMEA time zone • IT Support/Troubleshooting experience is requested in the application form, but no minimum amount is specified • Location field requires a city

🏖️ Benefits

• Mental health and well-being initiatives • Generous parental (including secondary) leave policy • Paid birthday, study and volunteering leave every year • Sponsored social clubs, team events, and celebrations • Employee Resource Groups (ERG) to help you connect and get involved • Investment in your personal growth offering training for your advancement