Customer Success Manager

🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sitetracker

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

💼 Consulting

📡 Telecommunications

Logistics • Consulting • Telecommunications

Sitetracker is a leading provider of deployment operations management software, primarily aimed at high-volume, repeatable, and distributed infrastructure projects. It serves industries such as telecommunications, energy, and construction & engineering, offering solutions to efficiently manage projects, sites, and assets. Utilizing its platform, which integrates geospatial data to streamline processes, Sitetracker enables enhanced project visibility and profitability for companies and governments worldwide. The company's services are built on a cloud platform, leveraging technologies such as Salesforce for document management, machine learning, and security, with a focus on industries like telecom, renewable energy, and utility connectivity.

📋 Description

• Work with customers through all stages of the customer journey, from implementation through go-live, as they deploy and adopt the Sitetracker platform • Serve as the main point of contact, primary advocate, and trusted advisor for customers • Define and demonstrate Sitetracker's value by identifying business objectives and aligning platform capabilities with customer goals • Establish regular interaction cadences and create action plans against KPIs • Own user adoption and customer advocacy to support customer retention and growth • Build referenceable customers to support global sales efforts • Develop strategic account plans supporting product expansion • Engage with Product and Engineering regarding customer requests, product roadmaps, and customizations • Create and execute customer success plans tailored to customer needs • Manage a portfolio of approximately 30–35 accounts • Identify retention risks and growth opportunities using customer health, product usage, and engagement insights • Deliver customer business reviews demonstrating measurable value and aligning Sitetracker capabilities with customer priorities • Implement scalable communication strategies across customer personas, industries, and regions • Establish repeatable engagement frameworks and data-driven portfolio management processes • Contribute customer insights and best practices to scale the Customer Success organization

🎯 Requirements

• Experience working with mid-tier customers to manage books of business effectively and drive renewals • Excellent written communication skills • Passion and enthusiasm for customer success • Commitment to personal development • Ability to foster high-level relationships with senior stakeholders and project sponsors • Ability to create and deliver customer communication plans • Understanding of customer use cases and Sitetracker adoption • Ability to identify, deliver, and articulate solution value and return on investment • Ability to identify and measure KPIs focused on business outcomes and value realization • Ability to identify additional revenue-generating opportunities • Strong technical understanding of deployed solutions and Sitetracker platform capabilities • Ability to complete internal certifications • Ability to troubleshoot independently • Experience or ability to use Salesforce and customer health, product adoption, and engagement monitoring tools • Ability to communicate with English- and Spanish-speaking customers

🏖️ Benefits

• Internal certifications to accelerate product knowledge and independent troubleshooting capability • Personal development opportunities • Remote work arrangement