Junior Process Analyst

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🔥 13 minutes ago

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Skyline

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏢 Enterprise

🔒 Cybersecurity

🤖 Artificial Intelligence

Enterprise • Cybersecurity • Artificial Intelligence

Skyline is a Brazilian IT consultancy and solutions provider focused on digital transformation and mission‑critical systems. It offers multicloud and cloud solutions, data platforms and analytics (including Big Data, Machine Learning and AI), advanced cybersecurity services (penetration testing, vulnerability analysis and tailored security solutions) and custom software development (front‑end, back‑end and low‑code). Skyline emphasizes high availability, scalability, 24/7 support and integrated, account‑focused innovation for enterprise clients.

📋 Description

• Support the gathering and understanding of clients' needs; • Map processes, activities, owners, business rules, and improvement opportunities; • Create and configure new processes, forms, stages, rules, automations, and approval flows; • Participate in the implementation and evolution of processes on platforms such as Pipefy, Zeev, and other BPM tools; • Perform adjustments, tests, user acceptance testing (UAT), and validations with users; • Support the administration and management of platforms used by clients; • Provide functional support to users, answering questions and resolving process-related issues; • Create documentation, manuals, procedures, and support materials; • Assist with training sessions and presentations for users and business areas; • Monitor tickets, requests, deadlines, and project deliveries; • Identify opportunities for simplification, standardization, automation, and continuous improvement; • Work collaboratively with technical teams, project managers, and business stakeholders.

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration, Process Management, Information Technology, Production/Industrial Engineering, or related fields; • Basic knowledge of process mapping and process management; • Knowledge of or experience with BPM platforms such as Pipefy, Zeev, or similar tools; • Ability to understand business rules and translate them into structured workflows; • Strong verbal and written communication skills; • Organized, detail-oriented, and able to manage multiple requests simultaneously; • Analytical, collaborative, and problem-solving oriented; • Comfortable interacting with clients and users from diverse areas.

🏖️ Benefits

• Flexible working hours • Career development plan • Meal allowance