ABA Intake Specialist, Rethink Coordinator

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🕒 March 20

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Slash Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Slash Staffing is a staffing agency specializing in providing affordable remote staffing solutions for businesses. They connect clients with a diverse range of skilled professionals, including virtual assistants, customer support representatives, digital marketers, and software developers, allowing companies to focus on their core operations while Slash Staffing handles the hiring process. Their pre-screened candidates are ready to take on various roles, helping organizations achieve efficiency and success without the high cost associated with traditional hiring.

📋 Description

• Handling after-hours intake calls from families and referral sources • Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform • Answering inbound after-hours calls from parents, caregivers, and referral sources • Providing calm, professional, and empathetic communication to families seeking ABA services • Collecting and verifying intake information accurately • Explaining services, next steps, and expectations clearly • Routing or escalating urgent or clinical matters appropriately • Assisting RBTs with logging into, navigating, and using the Rethink platform • Providing training and guidance on how to use Rethink for session notes, data entry, and documentation • Troubleshooting common technical issues and user errors • Ensuring RBTs are properly onboarded and comfortable using the system • Serving as the first line of support for Rethink-related questions

🎯 Requirements

• Prior experience in ABA, behavioral health, or autism services • Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.) • Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.) • Excellent spoken and written English with a professional, neutral phone presence • Ability to communicate calmly and clearly with both parents and clinicians • Strong technical aptitude and ability to explain software in simple terms • Highly organized with strong documentation and follow-up skills • Spanish speaking is a plus

🏖️ Benefits

• Professional development • Rethink platform access and training