English Speaking Customer Service Representative

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🕒 May 27

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Slash Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Slash Staffing is a staffing agency specializing in providing affordable remote staffing solutions for businesses. They connect clients with a diverse range of skilled professionals, including virtual assistants, customer support representatives, digital marketers, and software developers, allowing companies to focus on their core operations while Slash Staffing handles the hiring process. Their pre-screened candidates are ready to take on various roles, helping organizations achieve efficiency and success without the high cost associated with traditional hiring.

📋 Description

• Respond to customer messages on Instagram, Whatnot, email, and other platforms • Provide excellent customer service and maintain a positive customer experience • Assist customers with: Shipping updates, Order questions, Missing packages, Product inquiries, Repack information • Resolve customer concerns quickly and professionally • Track orders and organize customer information • Keep detailed records of customer interactions and issues • Communicate updates clearly with the VividSportsVault team • Follow up with customers regarding orders, inquiries, and support requests • Handle inbound customer inquiries and occasional outbound follow-ups • Maintain professionalism and a friendly attitude in all customer interactions • Manage and maintain basic social media presence (Instagram, Whatnot, etc.), including responding to comments/messages and helping keep pages active and customer-focused

🎯 Requirements

• Strong written and verbal English communication skills with a clear American accent • Previous customer service experience preferred • Friendly, professional, and customer-focused attitude • Strong communication and problem-solving skills • Ability to multitask and manage multiple conversations at once • Comfortable using Instagram, Whatnot, email platforms, and online systems • Strong organizational skills and attention to detail • Ability to work independently and respond in a timely manner • Social media experience (Instagram, Facebook, Etc.) • Experience with e-commerce or online customer support is a plus • Reliable, motivated, and team-oriented

🏖️ Benefits

• Flexible Schedule • Work from Home • Opportunity for growth