Customer Support Executive

🕒 August 5

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Follow up with clients for feedback and document submissions • Resolve customer inquiries via email, live chat, and phone • Guide clients through Sleek’s digital platforms, including onboarding and document submissions • Troubleshoot issues related to business incorporation, accounting, and other services • Escalate issues to internal teams when needed • Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams • Identify recurring customer pain points • Suggest improvements to workflows and help center content • Deliver exceptional remote support for entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong • Help ensure seamless onboarding and continuously improve client experiences

🎯 Requirements

• Minimum 2 years of experience in customer support • Bachelor’s Degree in any field • Fluent spoken English and Cantonese • Mandarin is a great advantage • Experience in Fintech, SaaS, or professional services preferred • Experience navigating Zendesk, Aircall, Slack, and Gmail • Self-motivated and capable of working remotely • Dedicated, quiet workspace • Stable internet connection • Basic knowledge of Hong Kong business regulations is a nice-to-have • Experience in a fast-paced startup/scale-up environment is a nice-to-have • Ability to troubleshoot and resolve production issues quickly • Strong infrastructure and development skills for post-incident reviews • Attention to detail and ability to manage multiple complex workstreams • Clear communication and active listening skills • Analytical, data-driven approach to problem solving • Ability to collaborate cross-functionally with developers, product managers, and operations teams • Curiosity about practical AI applications and ability to identify AI-led solutions • Consent to required background screening, which may include verification of education, criminal history, political exposure, and bankruptcy or adverse credit history

🏖️ Benefits

• Work from home • Flexible start times to accommodate family or other needs • Fully remote work from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan for eligible staff • Internal and external-facing training programmes • Responsibility and autonomy • Opportunities to learn and grow • AI-focused development and regional centre of AI excellence • Diverse and inclusive environment • Humility and kindness culture • B Corp-certified company