Customer Support Executive

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

💸 Finance

☁️ SaaS

Enterprise • Finance • SaaS

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. • Follow up with clients for feedback and submissions of documents. • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity. • Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions). • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed. • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service. • Identify recurring customer pain points and suggest improvements to workflows or help center content.

🎯 Requirements

• Customer Support Executive that is excited about the below Mission and Outcome. • Minimum of 0-2 years experience in customer support. Fresh graduates are welcome and you will most likely be located in the Malaysia. • Education: Bachelor's Degree in any field. • Language Proficiency: Fluent in spoken English, Cantonese (non-negotiable), and Cantonese will be a great advantage • Experience: minimum 0-2 years in customer support (experience in Fintech, SaaS, or professional services preferred). • Tech-Savvy: Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail. • Remote-Ready: Self-motivated with a dedicated, quiet workspace and stable internet connection. • Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings) is a nice-to-have. • Experience in a fast-paced startup/scale-up environment is a nice-to-have.

🏖️ Benefits

• Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. • Flexibility: You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year • Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region. • Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.