Helpdesk Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartcat

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS • Translation Services

Smartcat is an innovative AI-powered platform specializing in translation and localization solutions for businesses seeking to communicate globally. The platform offers an array of services including AI translation, AI content generation, and seamless translation management workflows that combine both AI and human inputs. Its marketplace connects users to a vast network of over 500,000 linguists, providing flexibility and scalability in handling diverse linguistic needs. Trusted by entities such as the Fortune 1000, Smartcat significantly reduces translation costs and time while maintaining high-quality outputs. The platform's integration with multiple tools and its user-friendly interface support a wide range of content types, from documents to eCommerce sites, making multilingual communication efficient and accessible.

📋 Description

• Provide exceptional IT support to employees to ensure smooth and efficient workflow • Provide first-level support for IT-related issues • Manage company licenses and hardware, including control and provisioning • Assist employees with internal IT questions, including VPN setup and access provisioning • Troubleshoot and resolve technical issues

🎯 Requirements

• Bachelor's degree in computer science, information technology, or a related field • 2+ years of experience in a helpdesk or support role • Strong technical skills, including proficiency with Windows, macOS, and Linux • Excellent English language and communication skills • Experience in network configuration on different OS • Timezone between US and EU is a plus • Ability to work independently and as part of a team

🏖️ Benefits

• Remote-friendly work arrangement • Globally distributed, collaborative team • Inclusive culture welcoming diverse backgrounds and perspectives • AI-focused work environment • Opportunity to shape AI transformation in the workplace