Smartsheet
1001 - 5000 employees
Founded 2005
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.
Senior Technical Program Manager – Remote Eligible in Bulgaria
🕒 March 12
Where this job comes from
Posted on Smartsheet's careers page, not through a job board
First seen by Remote Rocketship March 12
Smartsheet
1001 - 5000 employees
Founded 2005
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.
📋 Description
• Partner with product, design, and engineering teams building native AI experiences and agents • Map customer journeys across AI features and align teams on how those journeys should feel and behave • Make experience quality visible to design and product leadership through metrics and reporting • Maintain end-to-end views of customer journeys crossing multiple AI features • Assign accountable owners, set decision dates, and overlay team roadmaps • Establish shared interaction patterns and behaviors for handoffs, context, agent identification, permissions, errors, and recovery • Review upcoming features against agreed journeys and raise gaps before release • Drive cross-team decisions to closure through working sessions, named owners, and dated action items • Define experience scorecard metrics, set baselines and targets, secure instrumentation, and report results • Identify fragmentation across features and drive alignment plans • Turn customer feedback and usage data into prioritized continuity issues • Translate journey requirements into component needs with the AI Platform TPM and coordinate sequencing and dependencies • Write decision-first and outcome-first updates for leaders and project stakeholders • Report to the Manager, Technical Program and Operations
🎯 Requirements
• 2-4 years of program or product management experience on cross-functional programs spanning product, design, and engineering teams across multiple timezones • Experience working closely with UX and design, and using research and customer feedback to shape decisions • Ability to read a user journey and identify where it breaks • Working knowledge of AI agent experiences, including conversational interfaces, agent handoff, context and memory, transparency, trust, and error recovery • Experience defining experience or product-quality metrics, including baselines, targets, instrumentation, and adoption or satisfaction measures • Proven ability to lead without authority across product, UX, engineering, and research • Strong planning discipline, including dependency mapping, risk tracking, and capacity awareness • Excellent written communication, especially decision memos and executive reporting • Legal eligibility to work in Bulgaria on an ongoing basis • Fluency in English is required • Nice to have: experience with design systems or pattern libraries across many teams • Nice to have: familiarity with journey mapping, service blueprints, and usability testing • Nice to have: familiarity with responsible AI for users, including disclosure, consent, and explainability • Nice to have: experience with Jira, Confluence, Figma, and work-management tools at scale
🏖️ Benefits
• Market competitive incentive opportunity • Competitive base salary range (amount not specified) • Remote work from Bulgaria
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