RingCentral Engineer – UCaaS / Voice

🔥 38 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

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SMASH

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SMASH is a company focused on connecting exceptional talent with organizations to create a positive impact. Based in Costa Rica, SMASH leverages the country's educational strengths and English proficiency to position itself as an ideal nearshore partner for medical and technology industries. Emphasizing geographic transparency and a strong company culture, SMASH aims to provide the perfect fit for companies seeking top-notch talent without compromising on quality or values.

📋 Description

• Implement, configure, administer, and support RingCentral environments • Support RingCentral deployments, migrations, upgrades, and customer onboarding initiatives • Configure users, extensions, call queues, auto attendants, routing rules, devices, and enterprise voice functionality • Design and troubleshoot call flows and call routing configurations • Troubleshoot complex voice and telephony issues involving call quality, connectivity, registration, signaling, and routing • Analyze and troubleshoot SIP and VoIP communications • Support phone number provisioning, porting, and migration activities • Configure and troubleshoot physical and softphone endpoints • Diagnose network-related voice issues involving LAN/WAN, firewalls, NAT, DNS, DHCP, QoS, and connectivity • Work with customers and internal teams to identify technical requirements and translate them into RingCentral configurations • Support integrations between RingCentral and third-party enterprise applications • Assist with SSO, identity, CRM, API, and directory integrations when required • Monitor platform performance and proactively identify potential service issues • Manage technical incidents and escalations through established ticketing and support processes • Collaborate with networking, infrastructure, security, and application teams to resolve complex UCaaS issues • Create and maintain technical documentation, deployment procedures, configurations, and troubleshooting guides • Provide technical guidance and knowledge transfer to customers and internal support teams

🎯 Requirements

• Strong professional experience with RingCentral in enterprise environments • Hands-on experience implementing, configuring, administering, and troubleshooting RingCentral solutions • Strong understanding of UCaaS and enterprise telephony • Hands-on experience with VoIP and SIP • Experience troubleshooting complex voice and call-quality issues • Strong understanding of call routing, call flows, auto attendants, call queues, extensions, and enterprise dialing configurations • Experience with phone provisioning and endpoint troubleshooting • Experience supporting number porting and telephony migrations • Strong networking fundamentals, including TCP/IP, DNS, DHCP, NAT, firewalls, and QoS • Ability to troubleshoot voice issues across network and application layers • Experience supporting enterprise customers and resolving escalated technical issues • Strong documentation and technical troubleshooting capabilities • Excellent customer-facing communication skills • Ability to collaborate effectively with networking, infrastructure, security, and application teams • English B2+ • Spanish B2+ • Applicants must be legally authorized to work in their country of residence within Latin America (LATAM) • Optional: Experience with RingCentral MVP; RingCentral Contact Center; RingCentral certifications; migrating customers from legacy PBX or other UCaaS platforms; Microsoft Teams integrations; SSO and identity platforms such as Microsoft Entra ID or Okta; CRM integrations such as Salesforce; RingCentral APIs and webhooks; other UCaaS or collaboration platforms such as Zoom, Microsoft Teams, Cisco Webex, or 8x8; MSP, Professional Services, or customer-facing consulting experience

🏖️ Benefits

• Wellness Coverage • Remote Work • Birthday day off • Recognition and rewards system • Referrals Program • Business skill coaching • English classes for Smashers and relatives • Learning opportunities

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