Client Support Specialist

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🕒 June 25

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SMA Support Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 B2B

📡 Telecommunications

B2B • Telecommunications

SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.

📋 Description

• Handle client inquiries and provide support • Conduct appointment setting tasks • Collaborate with team members to ensure quality service • Maintain proper documentation of client interactions • Troubleshoot technical issues for clients • Ensure satisfaction of clients through effective communication

🎯 Requirements

• At least 3 years in the BPO industry • Excellent English communication and multitasking skills • Appointment setting background and other similar roles is a PLUS • Preferably with a background in Customer Service • Willing to work graveyard and can start training immediately • Has an existing home office setup with a conducive work environment • Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, excellent noise-canceling headset, and dual monitor • A stable internet connection with at least 25 Mbps upload and download • Back-up power/internet is a plus

🏖️ Benefits

• Long-term/full-time position • Salary offer is at 31,391.08 gross • 5,000 Client Deployment Allowance • Pay begins on day 1 of training • HMO • Loyalty Investment Fund • Memorial Plan • Paid Leaves • Attendance and performance-based incentives • Quarterly In-person Team-Buildings • Annual Company Outing • Annual Year-End Party • Annual Performance Review • 13th-month pay • Government-mandated benefits • MP2 Contributions • Career Advancement Opportunities