Voice AI Onboarding – Integrations Specialist

🔥 1 hour ago

🇵🇭 Philippines – Remote

💵 ₱70k / year

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🤖 Artificial Intelligence

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SMA Support Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.

📋 Description

• Own end-to-end onboarding of new agency and reseller partners onto the white-label Voice AI platform from kickoff to go-live • Run kickoff and discovery calls to capture use cases, call scripts, branding, CRM, calendars, and success metrics • Set up partner accounts and branding, including custom domains, DNS records, branded logins, logos, color themes, sub-accounts, user roles, and permissions • Deploy and customize Voice AI agent templates and snapshots on Vapi, Retell AI, Synthflow, and GoHighLevel • Connect Voice AI agents to CRMs and tools through REST APIs, webhooks, and native integrations • Map and test data flows for contacts, call outcomes, dispositions, transcripts, summaries, tags, and appointments • Build integrations in Zapier, Make, or n8n and hand complex custom API work to the Voice AI Solutions Engineer • Provision phone numbers and complete A2P 10DLC registration, including Twilio Trust Hub profiles, Brand and Campaign submissions, and rejection resolution • Set up rebilling, pricing plans, and usage limits using tools such as Stripe • Run test calls and go-live checklists covering agent quality, transfers, CRM sync, calendar booking, A2P status, and billing • Train partners through live sessions, recorded walkthroughs, SOPs, and help-center articles • Serve as the partner's main point of contact during onboarding and track progress, deadlines, and blockers • Troubleshoot branding, domains, CRM integrations, webhooks, phone numbers, A2P, and billing issues; escalate platform bugs • Track onboarding metrics including time to go-live, activation rate, first-30-day usage, support tickets, and partner satisfaction • Collect partner feedback and recommend improvements to templates, onboarding processes, documentation, and the platform • Follow data privacy, access control, call-consent, call-recording, and TCPA requirements

🎯 Requirements

• Portfolio required, including examples of client onboardings, CRM integrations or automations, and SOPs or training materials • 2+ years in client onboarding, implementation, solutions, or customer success roles at a SaaS company, agency, or Voice AI company • Hands-on experience with Vapi, Retell AI, Synthflow, GoHighLevel, or similar Voice AI and automation platforms • Experience with GoHighLevel agency/sub-account setup, SaaS Mode, snapshots, and rebilling highly preferred • Experience connecting platforms to CRMs using REST APIs, webhooks, JSON, API keys, and OAuth • Ability to read API documentation and test calls in Postman or similar • Experience configuring HubSpot, Salesforce, Zoho, Pipedrive, or GHL • Familiarity with Zapier, Make, or n8n • Working knowledge of A2P 10DLC registration and Twilio or similar telephony • Basic understanding of DNS and custom domains, including CNAME and TXT records • Basic JavaScript or Python is a plus • Excellent communication and training skills • Strong project management, documentation, troubleshooting, and problem-solving skills • Ability to work independently and turn repeated setups into templates and checklists • Ability to work from home • Salary is stated as gross pay; currency is not explicitly specified in the posting

🏖️ Benefits

• Comprehensive, paid training • Government-mandated benefits • 13th-month pay • HMO • Memorial Plan • Paid Leaves • Attendance-based incentives • Performance-based incentives • Work-from-home setup • Potential absorption to a regular position with additional benefits

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