Intake Specialist – Healthcare

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SMDigital USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

B2B • Marketing • Digital Agency

SMDigital USA is an award-winning international digital agency known for its talented team of over 220 professionals committed to creating innovative digital solutions. The company places a strong emphasis on fostering a positive work environment, offering flexibility and growth opportunities, and maintaining a healthy work-life balance for its global team. With offices in Miami, New York, Shanghai, Medellin, Spain, the Philippines, and Panama, SMDigital specializes in areas such as customer service, web development, SEO, social media management, and more, relying on a team of experts primarily based in the Philippines.

📋 Description

• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries • Gather accurate patient information and verify insurance coverage and eligibility • Guide patients through the intake process with clarity, empathy, and professionalism • Coordinate with internal teams to ensure seamless patient transitions and follow-throughs • Accurately document all interactions and maintain compliance with healthcare standards • Resolve concerns promptly while maintaining a high standard of patient care

🎯 Requirements

• 3+ years of experience in a healthcare, medical, or call center environment (Required) • Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus • A compassionate communicator — you make people feel safe and well-taken-care-of • Detail-oriented and accurate, especially when it comes to sensitive patient information • Comfortable navigating multiple systems and managing high call volumes • HIPAA-aware and committed to confidentiality and compliance • Flexible with shifting schedules and reliable in a fully remote setup

🏖️ Benefits

• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage from day one • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner