Bilingual Care Coordinator, English and Spanish Proficiency

🕒 August 13

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Act as the central hub of communication between patients, physicians, specialists, and multidisciplinary care teams to ensure coordinated delivery of services • Assist in building, updating, and monitoring individual patient care plans, tracking progress against clinical goals, and scheduling necessary follow-up appointments • Maintain accurate electronic health records (EHR/EMR), process referrals, perform insurance eligibility verification, and handle incoming patient inquiries via phone, email, or chat • Connect patients with community resources, home care services, medical equipment providers, and financial support programs as needed • Conduct routine check-ins with patients to monitor treatment adherence, address care barriers, and educate patients on their prescribed care plans • Ensure all coordination activities adhere to HIPAA regulations, patient privacy laws, and standard operating procedures (SOPs) • Identify delays in treatment, care gaps, or recurring operational issues and flag them promptly to clinical leadership for resolution

🎯 Requirements

• 3+ years of experience in US healthcare coordination, medical administrative support, patient navigation, or case management • Proficiency with Electronic Health Record (EHR) systems • Proficiency with HIPAA-compliant communication tools • Proficiency with Microsoft Office Suite and Google Workspace • Exceptional verbal and written communication skills with strong empathetic listening abilities • Outstanding time-management skills and high attention to detail • Proven ability to manage multiple care tracks simultaneously • Prior remote healthcare or telehealth experience preferred • Insurance verification and prior authorization knowledge preferred • Bilingual capabilities in English and Spanish as required by the role • High empathy and patient-centric focus • Strong problem-solving and conflict-resolution abilities • Proactive follow-through and accountability • Adaptability in fast-paced healthcare settings