Bilingual Patient Coordinator, English – Spanish

🔥 12 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Coordinate work assignments based on Home Care Worker training and experience • Communicate with patients, family members, HHAs, clinicians, contracts, and other departments • Accurately document communications and relevant information in HHA Exchange • Monitor and resolve open cases to ensure timely resolution • Identify patient and family needs and coordinate appropriate care • Communicate service-day/hour changes, discharges, and other updates to HHAs • Provide information to healthcare professionals and other stakeholders • Complete daily, weekly, and monthly reports • Manage overtime and travel-time requests • Use Smart Map and other tools to locate aides, provide directions, and check availability • Complete and document incident reports • Manage mutual and linked cases • Monitor and respond to emails, voicemails, and faxes • Follow agency guidelines, policies, and procedures • Adapt to changes within the agency and healthcare environment • Escalate concerns or questions to the appropriate supervisor • Perform other duties as assigned to support agency needs

🎯 Requirements

• Fluency in English and Spanish — required • Previous HHA Exchange experience — required • Computer savvy and comfortable working with healthcare software and digital tools • Strong written and verbal communication skills • Excellent customer service and active listening skills • Strong organizational and time-management skills • Ability to multitask, prioritize, and manage multiple cases simultaneously • Ability to work effectively under pressure and in a fast-paced environment • Positive, team-oriented approach • Flexible and adaptable • Strong attention to detail and accurate documentation • Must be flexible to provide weekend on-call support as needed

🏖️ Benefits

• Fully remote work arrangement • Independent contractor arrangement • U.S. Eastern Business Hours schedule