Bilingual Patient Coordinator – English, Spanish Proficiency

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Act as the central communication hub between patients, physicians, specialists, and multidisciplinary care teams • Build, update, and monitor individual patient care plans • Track progress against clinical goals and schedule follow-up appointments • Maintain accurate electronic health records (EHR/EMR) • Process referrals and perform insurance eligibility verification • Handle patient inquiries via phone, email, or chat • Connect patients with community resources, home care services, medical equipment providers, and financial support programs • Conduct patient check-ins to monitor treatment adherence and address care barriers • Educate patients on prescribed care plans • Ensure coordination activities comply with HIPAA, patient privacy laws, and SOPs • Identify treatment delays, care gaps, and recurring operational issues • Escalate issues to clinical leadership for resolution

🎯 Requirements

• 3+ years of experience in US healthcare coordination, medical administrative support, patient navigation, or case management • Proficiency with Electronic Health Record (EHR) systems • Proficiency with HIPAA-compliant communication tools • Proficiency with Microsoft Office Suite and Google Workspace • Exceptional verbal and written communication skills • Strong empathetic listening abilities • Outstanding time-management skills • High attention to detail • Ability to manage multiple care tracks simultaneously • Preferred: prior experience in a remote healthcare or telehealth environment • Preferred: insurance verification and prior authorization knowledge • Bilingual capabilities as needed by the patient demographic • High empathy and patient-centric focus • Strong problem-solving and conflict-resolution abilities • Proactive follow-through and accountability • Adaptability in fast-paced healthcare settings