Bilingual Receptionist – On-Call Weekend Coordinator

Job not on LinkedIn

🔥 16 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Serve as a primary point of contact for incoming calls and after-hours HHA and PDN cases • Answer, screen, and route high-volume calls related to staffing, attendance, patient needs, caregiver concerns, and agency services • Monitor and verify caregiver attendance for scheduled HHA and PDN cases • Respond to caregiver call-outs, missed visits, and attendance concerns • Coordinate caregiver and nursing coverage for open cases and missed visits • Communicate with patients, families, caregivers, and staff regarding scheduling changes, attendance issues, and urgent case updates • Document calls, messages, incidents, attendance updates, and case-related information in HHA Exchange and other agency systems • Navigate software systems, internal directories, and communication platforms to resolve or route inquiries • Escalate urgent clinical, patient, staffing, or operational matters to supervisors or management • Maintain after-hours call logs and documentation in accordance with agency policies and HIPAA requirements • Provide information regarding agency services, operating hours, and points of contact • Monitor call queues and ensure calls and messages are addressed promptly • Maintain professionalism, patience, and confidentiality when handling sensitive or urgent calls • Follow assigned schedules, agency procedures, and communication protocols

🎯 Requirements

• High school diploma or equivalent • Fluent in English and Spanish • At least 3 years of professional experience working in a U.S. healthcare or home care environment • Strong computer skills and ability to navigate multiple software systems simultaneously • Strong verbal and written communication skills • Excellent telephone etiquette and customer service skills • Ability to prioritize multiple tasks and remain calm under pressure • Ability to work independently and remain productive in a fully remote environment • Ability to handle confidential and sensitive information professionally • Must have a reliable Windows computer suitable for remote work • Must have stable and reliable internet connectivity • Reliable, high-speed internet • Quiet and professional workspace • Consistent availability for the assigned Monday–Saturday schedule • Flexibility to provide additional morning and holiday coverage as needed

🏖️ Benefits

• Remote work arrangement • Unpaid break: 45 minutes each scheduled day • Additional flexibility for morning coverage between 7:00 AM–9:00 AM, as needed • Holiday work availability as needed