Patient Coordinator

🔥 7 minutes ago

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Serve as a liaison between contracts, patients, patient families, HHAs, and care team. • Ensure effective communication and identify areas of concern during interactions. • Support the delivery of high-quality patient care. • Schedule work assignments based on Home Care Worker training. • Document all communications accurately in HHA Exchange. • Communicate effectively with patients, family members, clinicians, and other departments. • Provide information to healthcare professionals. • Consult with family members to ensure ongoing care needs are met. • Advise on discharges and changes in services. • Complete required reports accurately and timely. • Manage overtime and travel time requests. • Utilize tools to locate aides and provide directions. • Manage mutual and linked cases and respond to emails and voicemails promptly. • Adapt quickly to agency or industry changes.

🎯 Requirements

• Excellent customer service and active listening skills. • Ability to multitask effectively. • Strong written and verbal communication skills. • Effective time management and ability to prioritize tasks. • Positive, team-oriented approach. • High stress tolerance and ability to work under pressure. • Flexibility and adaptability in a fast-paced environment. • Any other duty assigned to meet the agency’s needs.