Head of Compliance – Customer Protection

Job not on LinkedIn

🔥 0 minutes ago

🌐 Serbia, Poland, +3 more countries – Remote

🇷🇸 Serbia – Remote 🇵🇱 Poland – Remote 🇰🇿 Kazakhstan – Remote 🇪🇸 Spain – Remote 🇬🇪 Georgia (the country) – Remote

⏰ Full Time

🔴 Lead

🚔 Compliance

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• No salary listed.

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Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Merge moderation and Customer Protection into one process: signal → risk assessment → review → decision → enforcement → appeal • Manage moderation of clients and partners, including review priorities, SLAs, quality control and wrongful-restriction reviews • Run investigations of complaints and violations, including fraud, pressure on clients and other prohibited practices • Ensure evidence-based and proportionate decisions • Develop and update rules with Legal and convert requirements into instructions for moderators, Support, Supply and partners • Ensure decisions are enforced across teams and violations are fixed without recurrence • Remove root causes of repeat violations through changes to checks, rules, partner training and product requirements • Automate checks with ML and automation, including accuracy, manual review, appeals and rollback requirements • Manage the in-house and freelance team and the function’s workload, training, errors, speed, quality and cost • Report serious and repeat violations, misses, wrongful blocks, investigation timelines and enforcement of measures

🎯 Requirements

• Building an end-to-end risk process: intake, risk assessment, investigation, decision, enforcement, appeal • Moderation management: priorities, SLAs, quality control, sample-based review • Investigations: collecting evidence, recognising fraud and pressure patterns, proportionate measures • Turning legal requirements into operational rules and instructions for several teams • Automating checks with ML: requirements for accuracy, manual review, appeals and rollback • Evaluating pilots by missed violations and wrongful blocks • Data and reporting: case tracking by risk, cause, timing, decisions and recurrence • Checking data quality and separating the effect of measures from changes in volume

🏖️ Benefits

• REMOTE OPPORTUNITY to work full-time • Vacation 28 calendar days per year • 7 wellness days per year (time off) • Children's education reimbursement: 50% compensation for kindergarten or school costs, up to $1000 gross per year per child, after the integration period • Bonuses up to $5000 for recommending successful applicants • 50% payment for professional training, international conferences, and meetings • Corporate discount for English lessons • Health benefits: up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees for the employee and close relatives, if not eligible for corporate medical insurance • Equipped workplace and necessary equipment in offices or co-working locations • Reimbursement of workplace costs up to $1000 gross once every 3 years for co-working or home-office equipment and internet, according to paychecks • Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.

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