Product Support Specialist

🕒 May 7

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Softgic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🤖 Artificial Intelligence

Cloud • Cybersecurity • Artificial Intelligence

Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.

📋 Description

• Troubleshoot application issues by analyzing system behavior, data, and user workflows. • Act as a liaison between end users and development teams, clearly documenting and communicating issues, enhancements, and feedback. • Perform quality assurance testing in a product development environment, including: Release testing for new features and enhancements Regression testing to ensure existing functionality remains stable Develop, execute, and document test cases and test results. • Identify defects, validate fixes, and ensure issues are resolved before production releases. • Monitor product health using dashboards, logs, and alerts to proactively identify issues. • Support day-to-day product operations, ensuring system availability and performance. • Collaborate closely with developers and product teams to investigate root causes and recommend improvements. • Assist with operational processes related to deployments, updates, and system changes.

🎯 Requirements

• Strong understanding of software systems and application workflows. • Experience with SQL for querying data, validating issues, and supporting investigations. • Hands-on experience with QA and software testing in product development environments. • Familiarity with issue tracking and ticketing systems. • Experience supporting internally developed applications (preferred). • Experience with Power Apps and Power Automate (plus). • Ability to read and interpret logs, dashboards, and system metrics.

🏖️ Benefits

• Remote Job