Technical Support Agent

🕒 May 15

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 63%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Softgic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

Consulting • B2B • Artificial Intelligence

Softgic is a digital and cognitive transformation services company that provides custom software development, automation, cloud and cybersecurity, and emerging-technology solutions to business clients. With more than a decade of experience, Softgic offers specialized “labs” for Solutions Design (UX, Agile, process design), Build (coding, low-code, mobile, DevOps), Metaverse (VR/AR, blockchain, NFTs, virtual economy), Data (Big Data, BI, AI/ML), Automation (RPA, BPM) and Go Live (cloud, IT operations, cybersecurity). The firm emphasizes tailored, enterprise-focused services, dedicated teams, and project-based engagements to help clients modernize infrastructure, streamline processes, and adopt advanced technologies.

📋 Description

• Provide clear and professional customer support through phone, ticketing systems, live chat, and screen-sharing tools • Identify and resolve technical support requests • Educate customers on effectively using the platform • Reproduce technical issues when necessary • Escalate technical issues to the Engineering team • Own customer communication and manage expectations regarding resolution timelines

🎯 Requirements

• 3–4 years of experience in technical support resolving complex technical issues • Excellent written communication skills in English with strong overall language proficiency • Experience using JIRA and Zendesk • Experience using Slack and Google Meet • Comfortable working with distributed teams across different time zones • Strong ability to learn quickly and adapt to constantly evolving technology environments • Experience supporting cloud-based web applications in AWS, GCP, or other cloud platforms • Experience supporting platforms with third-party integrations connected to external CRMs and external databases • Experience supporting agentic AI applications, machine learning systems, or natural language processing (NLP) applications

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