Technical Support Engineer

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Solplanet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

⚡ Energy

🔧 Hardware

🚗 Transport

Energy • Hardware • Transport

Solplanet is a company specializing in the development and production of solar energy systems and related technology. They offer a wide range of products including energy storage systems, hybrid inverters, high and low voltage batteries, EV chargers, and heat pumps. Their solar inverters are noted for being reliable, user-friendly, and easy to install. Solplanet focuses on making solar energy accessible and sustainable, with products designed to reduce environmental impact while saving costs for both residential and commercial customers. Committed to innovation, they support their offerings with industry-leading warranties and provide comprehensive support through installation guides and monitoring tools. Solplanet actively participates in global solar trade fairs, showcasing their advances in solar technology.

📋 Description

• Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels. • Provide commissioning support for Solplanet products, both remotely and on-site. • Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues. • Support pre-sales activities by providing technical consultancy during customer meetings when required. • Develop and maintain strong relationships with distributors, installers, EPCs and service partners. • Collaborate closely with the Sales team to strengthen customer relationships and support business development. • Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products. • Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. • Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. • Support the qualification, onboarding and management of authorized service partners. • Coordinate inverter replacement activities, including logistics and product return management. • Accurately document technical cases and customer interactions using CRM systems. • Contribute to the successful launch and validation of new Solplanet products in the Italian market. • Continuously identify opportunities to improve products, technical processes and customer satisfaction.

🎯 Requirements

• Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related technical discipline. • Previous experience in technical support, commissioning, after-sales service or application engineering is preferred. • Experience in the photovoltaic, renewable energy or electrical industry is considered an advantage. • Experience with PV inverters, energy storage systems or EV chargers is appreciated but not mandatory. • Experience working with distributors, installers or EPC companies is preferred. • Good knowledge of photovoltaic systems, energy storage systems and EV charging solutions. • Understanding of grid code requirements and electrical standards is an advantage. • Strong troubleshooting and analytical problem-solving skills. • Ability to explain technical concepts clearly to both technical and non-technical audiences. • Good knowledge of CRM and ticket management systems is preferred. • Customer-oriented mindset with excellent interpersonal and communication skills. • Proactive, hands-on and solution-oriented attitude. • Strong organizational skills and ability to manage multiple priorities. • Fast learner with a genuine interest in renewable energy technologies. • Ability to work independently while collaborating effectively within international cross-functional teams. • Language skills: Fluent Italian and business fluent English (written and spoken). • Willingness to travel regularly within Italy and occasionally internationally. • Valid driving licence.

🏖️ Benefits

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment • Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise • Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry