Scheduler, Customer Service

🕒 April 16

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Solvo Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.

📋 Description

• Create, manage, and maintain daily, weekly, and ongoing caregiver schedules • Match caregivers to clients based on skills, certifications, location, and client preferences • Communicate schedule assignments, updates, and changes to caregivers and clients • Handle call-outs, last-minute schedule changes, and emergency coverage • Monitor schedules for compliance with labor laws, overtime limits, and agency policies • Coordinate with nursing, HR, and operations teams regarding new hires • Update and maintain accurate scheduling and visit records • Confirm scheduled visits, track attendance, and address missed or late shifts • Respond to caregiver and client scheduling inquiries, concerns, or complaints • Support payroll accuracy by verifying hours worked

🎯 Requirements

• 1 year of professional experience • Strong attention to detail and accuracy • Excellent problem-solving and decision-making abilities • Strong interpersonal and communication skills with caregivers, clients, and families • Ability to prioritize and manage multiple tasks in a fast-paced environment • Professional, empathetic, and calm under pressure • Dependable, flexible, and reliable scheduling availability • Studies Secondary Basic Education • English - Advanced

🏖️ Benefits

• Health insurance • Retirement plans