Solvo Global
501 - 1000 employees
🤝 B2B
👥 HR Tech
☁️ SaaS
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
Trilingual Customer Service Agent, English, French
🕒 February 17
🇨🇴 Colombia – Remote
💵 $4M - $4.2M / month
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇫🇷 French Required
🗣️🇩🇪 German Required
🗣️🇪🇸 Spanish Required
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Solvo Global
501 - 1000 employees
🤝 B2B
👥 HR Tech
☁️ SaaS
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
📋 Description
• Brindar atención al cliente a nivel internacional para los procesos de ticketing de los torneos FIFA • Asegurar el cumplimiento de las políticas y regulaciones de ticketing FIFA • Alcanzar los KPIs mensuales del equipo • Atender consultas por correo, webform, carta y otros canales usando la base de conocimiento FIFA • Realizar atención telefónica inbound y outbound • Brindar soporte a procesos de ventas grupales • Apoyar tareas administrativas como: Ingreso y análisis de datos, Revisión de documentos, Pruebas de sistemas de ticketing y CRM, Traducción y revisión de textos
🎯 Requirements
• Ser trilingue en Inglés, Francés y Aleman con nivel avanzado • 1 año de experiencia previa en Customer Service
🏖️ Benefits
• Auxilio de conectividad • 2 días libres por semana
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